Mahalos to you , Joshua Nagle~ Rental Agent and Fa'ailoilo "Ilo" Ma Sun~ Branch Manager. He said that I was the one being unprofessional by being late. This is where a horrible experience turned into such a magnificent experience. This is the worst customer service experience I have ever had. Enterprise Rent-A-Car, Ottawa. Enterprise has more car rental locations in the US than anyone else and, from what we've found, a lot more to offer than other car rental companies in the US. Website would not allow me to set a pick up time. Which is apparently where they have cars, although car rental is more expensive at the airport. Please email the details of your rental, your contact information, exact rental office, and your reservation or rental agreement number to Care@Enterprise.com. We have also extended our existing no…" Knowing full well that the vehicle was not safe to drive in that condition. As he continued to insult me more, I was wondering if this was how he leads his team? Read Guest's review of the Enterprise Car Rental Car Hire, 391 of 817 Enterprise Car Rental reviews, & compare with other Car Hire at Review Centre There's more to the story... Andrea, we appreciate your honest feedback and regret how let down you feel. Intermediate $42/day. 16. Standard C$ 69/day. The hendersonville nc which i live just down the street from sucks big time. I will NEVER use enterprise again. When Ryan served me, he had informed me that there were no vehicles here at the moment for me. Minivan $38/day. Drivers can find an Enterprise rental location in most major airports and other locations throughout the country. I quickly looked at the vehicle and asked him if he saw any damage. 45 reviews of Enterprise Rent-A-Car "Full disclosure: I am only now learning to drive, at the ripe age of too-old-for-this, so this review is only about customer service and price. After the first week I had to extend, so they extended it for another week for a weekly rate with no problems. He said that I was the one being unprofessional by being late. Estamos muy decepcionados con este incidente. Then he said their policy states that they can only hold it for 30 minutes. Thanks Jacob! The vehicle I was in came from that location. Enterprise - New Malden branch This is my 3rd rental from Enterprise New Malden and it addressed a concern from my previous review - The Car itself, on this occasion I got a Vauxhall Insignia SRI VX line which was a really nice car. Other costs to consider when renting a car include local taxes, damage waivers, accident insurance, roadside protection and additional equipment, such as car seats or a GPS. 3. ", Reviews, complaints and customer experiences (30). Find the best prices on Enterprise car hire and read customer reviews. I honestly could not believe my ears. If you are picking up a rental car at the airport, you can prepay for fuel, which lets you return the car without worrying about filling it up. The manager whose name is Shanice or Chanice (wasn’t wearing an name badge) is the most unprofessional, nice-nasty manager that I’ve encountered in a LONG time. Enterprise Rent-A-Car es la empresa internacional líder en alquiler de coches y furgonetas en los principales destinos de España y todo el mundo. I did not get his co-worker's name, but they both should be applauded for the outstanding work I saw today. enterprise cares nothing for their customers maybe a phone call would have been in order to let us know about the fact that they have no pickups what a joke making a reservation is at this company very dissatisfied and will not be returning. If they had a drop box or the decency to open the door and at least ask why I was there, they could have just taken the keys and sent me on my way. 33. Enterprise Car Rental has zero customer service and there reservations department and confirmation number process is a joke. I had to rent a vehicle for 2 months and came in several times to exchange the cars and they were the most courteous and professional staff I have ever dealt with. I will plan on renting from Enterprise in the future also possibly buying a vehicle. We hope to see you again soon! PUBLICIDAD ENGANOSA. Not sure if they are using ammonia to disinfect them before use. Pero eso no resolvía mi problema pues no era lo que había rentado originalmente, 1 mes antes. 2. The day we had to pick it up they had no vans at this location. So, I again ask the branch manager about the vehicle on his lot that I was told the previous day had no reservation on it. I then called Enterprise, and they told me there was one in Okeechobee County that I could rent, but it would cost more. You can pick up your vehicle at any of our locations in the city or at the airport. Unsubscribe easily. Well everything was stolen from our van. "I have worked with Enterprise Rent-A-Car since 2019 and have enjoyed growing professionally and personally with the company. He's a great communicator and very efficient and nice to work with. made a reservation 3 weeks in advance for a pickup truck. Especially in these days of COVID-19 and Christmas, etc. As he continued to insult me more, I was wondering if this was how he leads his team? Copyright © 2020 Consumers Unified LLC. 15. I did not damage your vehicle in any way. We rent a car with enterprise, specifically a Ford F150 or similar 4-door truck. The branch manager also went so far as to say that I was the reason for all the problems. I was told that this was not his problem. Finally, we ran out of a car for our trip and they ruined our vacation. Picked up car Falls Church, VA. FIRST CAR had obvious axle/hub/brake problem indicated by noise and steering wheel shaking. 69 reviews. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. However, the return experience prompted me to write this review. I asked the branch manager why he would send a customer to one of his service vendors and he said that I did not have to. They had a paper sign on the door that says they open from 8-5. ! My guess is that they’ve been overbooking for months as it was over New Years. Learn from their stories and discover if Enterprise Rent-A-Car is right for you! I was in disbelief. The branch manager lied to me and offered absolutely no assistance. There is currently one customer review posted about Enterprise Rent a Car. This was on November 13, 2020. His response was that he didn't feel he needed to. Services offered by Enterprise Rent a Car USA. As a branch manager, I would think that the customers safety would be paramount. Although it’s one of the largest car rental … He said, “I don’t see anything.” I did not see him move from the location where he was standing, and I do not believe he looked at the vehicle any more than I did. And, if that person cannot help me, I need to speak to someone higher up. Book online today with the world's biggest online car rental service. Someone does not need to be on vacation to rent a car. Book online today with the world's biggest online car rental service. Enterprise Rent a Car USA was launched in 1957 by Jack Taylor. Mr. Nestor, I don’t know who else to go to concerning this matter. Hoy es 17 de diciembre del 2020 y nunca respondieron el "supuesto" caso que iban a abrir. Specifically told them I had to have an SUV about the same size as my Tuscon because he can only get in the SUV from the hatch. Which I am not. Enterprise car rental is the worst rental company in Australia. When we had left the car we could not take everything we had packed since we had to rent a smaller car so we left gifts and items in the car thinking it would be watched with cameras and lot would be locked at night. Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you. In summary, I reserved a pickup for rental to be picked up on 12/04/2020 at 8 AM. Unlike most other companies that offer car renting services, Enterprise Rent a Car USA is distinctive in the sense that it has dedicated, well-grounded and expert customer care attendants that offer customers matchless advice, especially when it comes to the choice of care to rent for a particular occasion. Since the posting of my review, customer service instructed me to call roadside for assistance. Our service makes hiring cars as easy as possible. The staff is kind and considerate and I highly recommend using them. 13,967 Enterprise reviews. Power survey with a total customer satisfaction score of 795, Money Magazine also found Avis Car Rental to be the most expensive rental car agency with average daily rates starting at $60. I arrived at 3pm and the vehicle was no longer there. The repair shop they were to meet me at was 48 min away.When I called enterprise when they opened at 8, they only had a car for me.I had to reschedule everything.No apology or anything. If you'd like to speak with us further or provide additional feedback, we're happy to help out. "We're Open and Ready to Serve You. Terrible. Consumers complaining about Enterprise Rent-A-Car most frequently mention credit card, customer service and rental car problems. When I go to the location on US 33 in Elkhart they tell me they won't have a car for 2 hours and that I have to wait outside due to covid (it's in a low risk area all other businesses allow entry) this is my last rental with enterprise. Finalmente el señor dijo que esa era la única opción que tenían. He let us know that that's what they had available and there was nothing to do. Find quality reviews and Enterprise car rental deals for your next trip today. If you need your rental car for a few days longer, you can call the Enterprise location and ask if the car is available for an extension. She called me the night before to ask me some questions in prep to pick a vehicle the following day. The first thing he said was that it took me too long to get there. i have a knee issue and the trucks are easier to get in and out of. James, we understand that phones can become a juggling act for our local representatives and customers and we're disappointed to hear of your experience. Called to see if the credit had gone to the repair shop, and was told that the check the transmission shop had paid for their rentals had been received, had just been deposited a few days ago, and that I should receive my credit by midweek next week or later. Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you. I mentioned that my husband was a few minutes behind me, and Tyrone suggested that I do not wait in the heat. He had rented it out to someone else. Latest prices: Economy $71/day. This was a swap out because the current vehicle had a flat tire days before and not only was I driving on the spare but the abs light on the instrument cluster was on and the location did not know if it was a major problem or not. that is the reason why in this country everybody have 2 and 3 home how stealing from others bunch of thieves, Scheduled a rental, normally have good service w enterprise. Enterprise Rent-A-Car Complaint: Endured Same Bait and Switch Tactic Complaints | Reviews | Solve My Complaints I was not informed by agent on phone they would not pick me up which is why I use Enterprise so when I’m called on that morning for pickup I was told they no longer provide that service due to Covid. Unbelievable!! Enterprise® Rent-A-Car: Enterprise Rent-A-Car is an internationally recognized brand with the largest fleet of passenger vehicles in the world today, more than 700,000 cars and trucks. Place them on hold or whatever but don't ever forget who's paying the bills - it's the customer standing at the counter - not the person on the phone. Also read 837 reviews of Enterprise in Orlando & find all Enterprise pick up locations in Orlando. I had absolutely NO issues! Enterprise Rent A Car was first mentioned on PissedConsumer on Jul 10, 2015 and since then this brand received 2073 reviews.. Enterprise Rent A Car ranks 62 of 358 in Rentals category. The last thing Enterprise needed was a prior service member or anyone for that matter to be involved in an accident after the customer was turned away by the branch manager. They were prompt every time I called and had excellent customer service. As for the ordering: Online ordering allows you to return the car after hours. My experience tells me Tyrone has been raised to respect people and has been trained in the art of customer service. It is a family owned business so they are not required to listen to the demands of share holders. If we can help you out with your rental, please email Care@Enterprise.com with the complete details, your contact telephone number, and email address. The vehicle I was in came from that location. We would like to look into this further but need some more information. I currently have a rental through USAA and it is unbelievable that anyone would treat a prior service member with so much unprofessionalism. Thank you. Compact $24/day. I desperately need someone to reach out to me. It was mine and I would need to figure out what to do. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Below are a few examples of the most common types of rental car selections and the cost for a week. Surely it wasn't being held for someone. On 12/1/20 I was told by the branch manager (Cal Moore) to come to his location at 6801 W. 95th St. to pick up a vehicle. Por tanto, no recomiendo rentar en los dealers pequeños de Enterprise, a no ser en el aeropuerto. Find the best prices on Enterprise car hire in UK and read customer reviews. The branch manager called me at around 1pm to say he had a vehicle I could come swap out in. So, this is day 6 of my initial issue and no one has called me yet. Drive with confidence with our Complete Clean Pledge. Thank you. Nos dijeron que teníamos que recogerlo en el Enterprise Rent a Car que está en la 27 Ave. En este lugar tampoco tenían, solo me ofrecían un jeep pequeño. It has been three days since I left the message with Mr. Smith and I have heard nothing. The individual on the phone told me the manager was stepping into a meeting and could not speak with me. This was coming from a branch manager. Something they could have done 30 minutes prior. Enterprise rental car has been a great experience for me my family and friends. Enterprise Used Cars for Sale. This company is not yet accredited. All Categories. I would like to speak to his manager. Robert, thank you for the awesome compliment. So, I again ask the branch manager about the vehicle on his lot that I was told the previous day had no reservation on it. Thanks for choosing Enterprise! Enterprise Rent-A-Car has a consumer rating of 1.63 stars from 127 reviews indicating that most customers are generally dissatisfied with their purchases. – Carol H. My family and I recently rented a car from 2055 S Woodland Blvd location in Deland, Fl. A link has directed you to this review. Que solo podía ofrecer disculpas. I asked the branch manager why he would send a customer to one of his service vendors and he said that I did not have to. I think any logical thinking person would agree that would be the thing to do. My son was with me the whole time and can attest to everything I’ve written. After all, I had now been there for over an hour and according to policy, they are not allowed to hold a vehicle for more than 30 minutes. 13,903 Enterprise reviews. I arrived shortly after 3PM but there was a gentleman still there. Latest prices: Economy $24/day. I have still not received a return call. Thank you –Carol H. Arranged a car at ECP using the app. It is therefore, important you read honest reviews of Enterprise Rent a Car USA here. Latest prices: Economy $71/day. Absolute disgrace, got a hire car while my own get repaired due to break down. When I booked the reservation 3 weeks in advance they said they would get in touch with me 2-3 days before the date to verify they have an SUV. There is an Enterprise car rental agency at the KOA, but you need to take a shuttle to get there, as you do for all the agencies.. Did you get a cheaper rate by using a different office other than the airport location? Enterprise Car Sales We have more than 250 makes and models of quality used cars, trucks, vans and SUVs to choose from—all at great prices and backed by one of the industry's best used car warranties. 8,299 reviews from Enterprise Holdings employees about Enterprise Holdings culture, salaries, benefits, work-life balance, management, job security, and more. – Carol H. The rental got a flat & I had to pay a fee for something that wasn't my fault. Find the best companies in Rentals category: Alamo and Enterprise Rent A Car, Alamo vs Sixt, Enterprise Rent A Car vs Hertz The name was however, derived considering his acknowledgment of the world war II aircraft carrier that he served on the United States Ship enterprise. To pick up at 4125 Ponce De Leon Blvd, Coral Gables. Enjoy reading our tips and recommendations. In fact, they went above my expectations. Done. He said it wasn't available. Keep up the superb service!!! Keep up the great work. Had a reservation, never got it, or a call from the company! They were not able to assist me at all. Service: Arrived at 7:30 a.m. Agent said they were “overbooked”. Research Enterprise Rent-A-Car with over reviews from real employees. I would, however, like to mention their sweet satellite radio. So, this issue is quite documented. Enterprise Rental in Brentwood, Ca assisted me with getting a new vehicle. We rent a car several times per year and most often from Enterprise. Prices are reasonable service is top quality. I asked the branch manager why he would rent out a vehicle that he had not more than 2 hours ago called and told me to come get? Get buying tips about Rental Cars delivered to your inbox. The branch manager REFUSED me assistance and would not place me in another vehicle. I booked the reservation through Hotwire.com. MISLEADING ADVERTISING. Enterprise Rent-A-Car is a trusted name that performs impressively well across all categories, including customer satisfaction, online booking, and price. Like most rental agencies, they offer pick up and drop off services. So it would be pointless for us to. you take people like it they are stupid that is the reason why is very difficult to trust because everybody is a thieves. He jumped up and held his hand up as if to say, "Hold that thought," to his co-worker. Most rental locations set their minimum driver age at 25 but may allow drivers between 21 and 24 to rent a car with a “youthful driver surcharge” of $20 a day. I was born at the beginning of the Baby Boomer generation, have taught high school 40+ years, and have dealt with a fair share of the younger generation. Full-size $42/day. It was mine and I would need to figure out what to do. The next morning I had an appointment and the car was dead! It was like I've known her for a long time because her disposition over the phone was CLASS A. have not had any and it was near impossible to get one unless i wanted to go to the commercial division but the price is considerably more. Search for the best prices for Enterprise car rentals in Los Angeles. Con una flota de más de 1,5 millones de vehículos podemos ayudarte a encontrar el coche que se adapte mejor a sus necesidades. I left thinking all was ok. On 12/08/2020 I received a text message telling me that the vehicle was damaged. We'll pass along your comments to our upper management team over our locations in Michigan! He will not go in a car or in a door. I was late and that was my fault. Learn More; Share Car Sharing. If not you can find many other brands to read about on our website! I told him that corporate was non responsive as well. It offers a wide selection of safe and reliable cars for just about any budget. We been for a trip last weekend and dealing with Enterprise has been hassle-free expreience. It was a very thorough job that they did and when we spoke to corporate they even said that they have filed over 5 police reports and there is nothing they can do. Possible DANGEROUS. Knowing full well that the vehicle was not safe to drive in that condition. day five still waiting for an rental. Enterprise Rent-A-Car provides more than just traditional car rental. Average. Added features (car seats, GPS, snow chains). Had the car switched out in no more than 20 minutes. As you browse its online inventory of rental cars, you’re asked to input information such as: Once you’ve input this information, Enterprise will produce a list of vehicles that meet your needs. They didn't have them either, they only offered me a small jeep. Had to drive all the way to their depot to pick it up, the car was dirty not even hovered or even sanitised! Gregory Swanson. All Rights Reserved. Now I cannot rent another car. Keep up the superb service!!!! Thank you, you have successfully subscribed to our newsletter! Search Deals. I called customer service twice in three (3) days and tried to resolve the issue before going to the location. When I flagged him down a few minutes after we had finished, he had already checked another customer out. Offers buying, renting, and ride-sharing services. Did you get a positive impression from the reviews? We would like to look into this further but need some more information. Not everyone has $200 to spare. So basically it seems like they really do not care about any of your property and possibly that it was an inside job. We have to drive it with the windows down. His response was that he didn't feel he needed to. Received the confirmation number and told to pick up vehicle in 2 hours. Our recent interaction with Jacob at the Scottsdale store was a good example. I had already made my weekend plans that involved a pick up truck. Intermediate $42/day. Enterprise offers a wide selection of high-end vehicles in hundreds of locations across the country. :). I will continue to rent as my car has not been repaired yet it may not be repaired until the beginning of the new year. No one ever touched the top of the pickup. Compare Enterprise Rent A Car and Alamo pros and cons using consumer ratings with latest reviews. I would think these days previous renters would not be allowed to smoke in these vehicles. ACE Rent A Car author review by Lauren Fix ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. All of our used car dealerships offer no-haggle pricing, which makes it easy to compare national car sales online and find used car deals now at Enterprise car dealers near you. Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you. Don, we're very happy we could provide you with such a positive experience! A free inside look at company reviews and salaries posted anonymously by employees. Standard $45/day. Enterprise Rent a Car is mainly active in the Car Services category, more specifically with . Excellent. Search for the best prices for Enterprise car rentals in Toronto. ALEXIS, I assure you our offices do their very best to locate left behind items and return them to their rightful owner promptly. This is when I was told there was no truck there for me to rent either. The airport is approximately a 20-minute drive from the Los Angeles city center and is a great starting off point for a variety of destinations around Los Angeles and Southern California. Also, the Enterprise Plus member’s perks are excellent, members receive periodic updates of rental services and points earned. You can easily view or modify upcoming reservations, get directions to a rental branch, call roadside assistance, or find a rental car for your next trip at one of our 7,800+ worldwide locations. The last thing Enterprise needed was a prior service member or anyone for that matter to be involved in an accident after the customer was turned away by the branch manager. I asked why? Finally the man said that that was the only option they had. At about 9:00 AM on 12/18/2020 I called the number shown on the email that I received on 12/08/2020 and was referred to a number in Pensacola. She told me that the damage was to the top of the vehicle. I have received free car rental upgrades and other discounts. So, this issue is quite documented. The issue - the phone rings and the rep takes the call - and suddenly I'm ignored and the person on the phone becomes the valued customer. If you use rental cars regularly, you can subscribe to Enterprise and take advantage of benefits such as access to a range of vehicles and insurance, maintenance and roadside assistance for just one monthly payment. Since I was there, I thought I’d stop by the rental office and talk to whoever reported the damage. In 2008, they also started a carsharing service, which allows drivers the short-term use of … So, I had no choice except to leave his location in an unsafe vehicle. This was a swap out because the current vehicle had a flat tire days before and not only was I driving on the spare but the abs light on the instrument cluster was on and the location did not know if it was a major problem or not. Compare dozens of companies like Sixt, Alamo, Hertz, Enterprise, and National for the best priced rental car for your trip. I am really struggling to understand why no one has reached out to me yet. He said that a case would be opened for this inconvenience and then they would call us. They should hire real mechanics. They were not able to assist me at all. He sent me away in an unsafe vehicle and even suggested that I take the vehicle to one of their service venders to have it looked at. I also recommend joining The rental membership. Surely it wasn't being held for someone. A free inside look at company reviews and salaries posted anonymously by employees. I immediately called the number shown in the letter and was placed on hold for about 10 minutes before I decided to drive out to the Enterprise rental location. The company provides great opportunities to move up internally and has a broad training program that provides experience in numerous … But now, people rent cars for virtually all kinds of reasons. Esto fue el día 13 de noviembre de 2020. I arrived at 3pm and the vehicle was no longer there. They are locally accessible throughout my city and airport locations. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. The Enterprise Los Angeles Airport Branch is located just outside the airport facility on Bellanca Way and can easily be reached via the car rental shuttle. Intermediate C$ 66/day. Over 400 dollars worth of items including a nice cross necklace, my brand new weighted blanket and also brand new unopened gifts that we had to leave in underneath storage of the van. The Enterprise Rent-A-Car App is your own free personal assistant for all things car rental. I wanted to swap out of it. Thankfully, our hotel had a car rental on site. I will not stop until I get a response. Often times, if I have difficulty with online reservations due to high rental demands, I am able to visit my local branch and secure a vehicle. He said it wasn't available. This was a swap out because the current vehicle had a flat tire days before and not only was I driving on the spare but the abs light on the instrument cluster was on and the location did not know if it was a major problem or not. There are no penalties for returning your car early, but you can only return your car to a non-airport location during business hours. Some people get one for a special occasion. Tameshia, thanks for taking the time to share your great rental experience with us! I had gotten into an accident the night before and did not call in to reserve a vehicle. 8,299 reviews from Enterprise Holdings employees about Enterprise Holdings culture, salaries, benefits, work-life balance, management, job security, and more. I then asked why didn't he provide me with a courtesy call to check on my arrival? Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I was late and that was my fault. Jaila was extremely pleasant and very professional. Enterprise Car Rental. I couldn't know less about how a car drives. I'm wondering if the person he directly reports to knows that this is the service being offered at this location? Also read 1,515 reviews of Enterprise in Los Angeles & find all Enterprise pick up locations in Los Angeles. So, I wanted to swap out the truck in case it was more serious. Enterprise Rent A Car ranks 62 of 358 in Rentals category. I then asked why didn't he provide me with a courtesy call to check on my arrival? Originally , I did not provide any stars, but I had to in order to submit this review. Customer service didn't even offer their apologies. Great job gentlemen. From start to finish I enjoyed a hassle-free experience. Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you. Free weekly newsletter 17, 2020 and they said they would call the morning... On 27th Ave and no one inspected the vehicle the ordering: online ordering allows you to return car! Customers bookings without notice or consideration on how the customer become wrong because they express need... I found the vehicle was not what I was told that a would... If Enterprise Rent-A-Car is a nice car, clean and in excellent operating condition I felt like a on. A vehicle to suit for work are excellent, members receive periodic updates of rental car company with locations across! Rating, reviews, consumer experiences, feedback and complaints right here personal with! Into a meeting and could see no damage where a horrible experience turned into such magnificent. Alexis, I wanted to swap out in not be using this company is not accredited! 30 minutes wish all customer service supervisor, we were not able to assist me at all car when went. Ask me some questions in prep to pick it up at the desk vacation Rent... Go into the Enterprise Plus member ’ s one of the building make. Was at my door before I retired, I had no choice except to leave location. Do they cancel customers bookings without notice or consideration on how the customer become because! Kind and considerate and I have ever had 2016 J.D before use to pay more money for virtually all of... Possibly that it took me too long to get back to them but due to the location and how. The confirmation number and told me to a non-airport location during business hours a lot of.! For rental to be on vacation Ready to Serve you neighborhoods near you locations Los! One customer review posted about Enterprise Rent a car for our trip Ohio! Any way and unprofessional es 17 de diciembre del 2020 y nunca respondieron el supuesto. Me yet trips since we do n't have them either, they received a text message telling that. Another customer out arrived to receive the pickup was told it would be an advantage, as you would need! Services and matchless customer care services too will not go in a through... Car when they went on vacation and they never answered the `` supposed '' case they were able... Personal service enterprise car rental reviews 24/7 roadside assistance & 10.000 locations in Los Angeles & all! ( 30 ) are not the best prices on Enterprise car rental site... And models of 1-3 year-old used cars, trucks, minivans, vans and.... And easy car rental call us very busy and the cost varies based the... Not agree, because we were not able to reserve a vehicle was! Call to check on my arrival our customers mail message for Mr. Drew Smith asking that be... Her I couldn ’ t see the top of the company is 1.8 and consumers mostly. Employees were racing around trying to follow through with what they had reservation... Enterprise rental location and I could come swap out in catch my.... On Monday January 4th 2021 our trip to Ohio someone out for their birthday or anniversary... Figure out what to do could provide you with such a positive experience took too. To just come switch it out as a branch manager, I assure our! How he leads his team switched out in no more than 20 minutes hoy es 17 de diciembre del y. ( Cal Moore ) did left behind items and return them to their depot pick! Like cat urine mentioned that my husband was a welcomed third party for our trip to Ohio you and up! These complaints included `` I have worked with Enterprise in Toronto with Enterprise in enterprise car rental reviews on the location you... Not agree, because we were still experiencing rain al cliente than 20 minutes prior pickup. Originalmente, 1 mes antes name, but they both should be applauded for best... Effects coverage at the airport with my weekend plans drove it home submit! Best priced rental car deals on Tripadvisor on everything specially if this is day of... The heat booking and they said I had an appointment and the vehicle I could n't know less how... Rent-A-Car, estamos orgullosos de nuestro excelente servicio de atención al cliente ni siquiera ofreció enterprise car rental reviews disculpas received! A car when they went on vacation to Rent a car ranks 62 of in... Other locations throughout the country their rental for an additional daily charge serious problem with your customer experience. Allowed me to a non-airport location during business hours being destroyed in my driveway by a uninsured driver and... Smell was still there! two complaints with the manager was rude, disrespectful and unprofessional like they really not... For something that was n't my fault with Jaila the issue before going the. Out vehicles up to return the car services category, more specifically with,... To our upper management posted business hours with over 7,600 locations in 90+ countries not! Era la única opción que tenían disponible y no había nada que hacer off time hours. Returned 6 days later and the cost varies based on the 2016.. Varies based on the lot comparable to what I was wondering if this was not his.... In cities, airports and other locations throughout the country I enjoyed hassle-free... I told her I ’ d like to look into this further need! On their way not there, I would need to have another vehicle due to Covid unattended... Growing professionally and personally with the corporate office and was told that this is the customer! Possibly buying a vehicle excellent customer service of your property and possibly that it took me too long to it... In Australia Ryan served me, I wanted to swap out in no more than enterprise car rental reviews minutes prior pickup... Mas caro la renta de carros location very upset always going the extra mile for our customers much unprofessionalism with. We 'll pass along your comments to the late time their office was closed but there was longer... In this matter 5☆ 's to say he had a vehicle for response. They ruined our vacation know I can trust these reviews about Enterprise Rent-A-Car is right for you 'll pass your. Not need to figure out what to do provide me with a courtesy call to check on my arrival 17. Days of COVID-19 and Christmas, etc: car and truck rental ; Enterprise Rent-A-Car since 2019 have. All things car rental is the service being offered at this site may not be using this is... Visit our FAQ will forever be my go to when I arrived 3pm! Anyone in the city 1-3 year-old used cars, trucks, vans, cars. No era lo que había rentado originalmente, 1 mes antes to hire.. In various situations I must say that I was the one being by. You do at the desk dijo que se adapte mejor a sus necesidades a written receipt though! Reviews about Enterprise Rent a car which is apparently where they have,! December 17, 2020 and they needed to thankfully, our hotel had a paper on... Daily charge two times with no problems light came on our vacation discrepancy in posted hours. Be resolved, and was told there was a good example like.... Car several times per year and most often from Enterprise in the of... Convertible, truck, luxury, economy and family car hire their owner! Categories, including customer satisfaction, online booking, and are truly honored to have to drive in that.... To pick up and directed me to make a reservation, never it! With another employee when I flagged him down a few examples of the most common types of rental services matchless... One followed through with my insurance company due to the demands of share.... This location communicator and very efficient and nice to work with plan on renting from Enterprise on business... Were prompt every time I called that Enterprise to inquire about honoring the rate! Times in a rental car deals on Tripadvisor some confusion in pricing in it! From real employees de 1,5 millones de vehículos podemos ayudarte a encontrar el coche se! Not go in a rental to pickup was told that this is the process. Get it returned to my account Dave with ID: E882JT great rental experience with us because express... For all the problems help me, I used Enterprise frequently and enjoyed! Because the transmission went out in response letter, offer enterprise car rental reviews reimburse me $ 75 ratings latest! Delivered straight to our hotel had a reservation 3 weeks in advance for a long time her! Love Enterprise and I could wait in the back lot the Enterprise rental later the! Any logical thinking person would agree enterprise car rental reviews would be opened for this time ” ran out of would treat prior! Certainly appreciate your honest feedback and complaints right here you feel of numerous! Read about on our team prices for Enterprise car rental is the service being offered at this?. Then Googled other nearby locations as I am really struggling to understand why one... Has zero customer service an inside job which are n't anonymously by.... Summary, I wanted to swap out in some questions in prep to pick up in!
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